HomeFeaturesPurchaseSupportAffiliatesAbout

 

Here you will find common questions about Realtime-Spy.

Click here for Realtime-Spy's Help Documentation

Click here for Realtime-Spy's Installation Guide

1. What versions of Mac OS X/macOS is Realtime-Spy compatible with?
2. I tried running my the Realtime-Spy application I configured, but nothing happens.
3. I configured Realtime-Spy, now how do I deploy the software remotely?
4. How long does Realtime-Spy take to download?
5. Will users know Realtime-Spy is installed when they run it? 
6. How do I view my logs?
7. Can others access my Realtime-Spy logs? 
8. Can I archive my Realtime-Spy logs?
9. Will Realtime-Spy work with ANY and ALL Internet connections? 
10. My Realtime-Spy webspace does not contain any computers to click on/select?
11. How do I change my Realtime-Spy password?
12. How do I remove a computer from my Realtime-Spy webspace? 
13. Can I install Realtime-Spy with a portable drive/disk?
14. The software is not accepting my username/password?
15. My Logs do not seem to be updating anymore, how do I fix this?
16. How many screenshots can my account hold?
17. I am being prompted for the admin password each time the Mac starts. How do I stop this?



1. What versions of Mac OS X/macOS is Realtime-Spy compatible with?


RTS is has been tested on, and is fully compatible with macOS and Mac OS X 10.6 and later.

Back to Top


2. I tried running the Realtime-Spy application I configured, but nothing happens.


This is by design - the module will install and run invisibly.

Back to Top


3. I configured Realtime-Spy, now how do I deploy the software remotely?


You will need to distribute the Realtime-Spy module you created. This file you created is the file you will send and run on other Macs you own. For detailed e-mail and network deployment steps please refer to your product documentation that was installed with Realtime-Spy.

Back to Top

4. How long does Realtime-Spy take to download over a Network or via Email? 

Unlike other monitoring packages, Realtime-Spy is VERY small in size (less than 500kb) and will take only a few moments to download.

Back to Top


5. Will users know Realtime-Spy is installed when they run it?


While Realtime-Spy runs invisibly unless configured otherwise, the installation informs the user they are installing monitoring software, to prevent unauthorized usage.

Back to Top


6. How do I view my logs?


To view your activity logs for Realtime-Spy simply point your browser to http://www.realtime-spy-mac.com/members/ . You will be prompted for your username and password - enter these as given to you when you purchased RTS.

Back to Top


7. Can others access my Realtime-Spy logs?


Absolutely not! Every user has their own unique username and password that only THEY know. You must specify your username and password to login and view activity logs for your Realtime-Spy software.

Back to Top


8. Can I archive my Realtime-Spy logs?

Yes, you can use the 'download' feature in the Account Management section of your member's area, or save your logs using your web-browser's 'save page' function.

Back to Top


9. Will Realtime-Spy work with ANY and ALL Internet connections?


Absolutely. Unlike other remote monitoring products, Realtime-Spy does not care if the monitored Mac is behind a firewall or router, or if the Mac is on a network, cable, or dialup connection. You will be able to ALWAYS access your logs via your webspace. No need for IP addresses, port numbers, or directly connecting to the remote Mac!

Back to Top


10.
 My Realtime-Spy webspace does not contain any computers to click on/select?

Ensure that Realtime-Spy's logging module that you created has been installed on your Mac. Once the module is running a computer will appear to click on to view logs.

Back to Top


11. How do I change my Realtime-Spy password?


To change your password login to your Realtime-Spy account and click on 'Account Management'. The change password form can then be used to change your password.

Back to Top


12. How do I remove a Computer from my Realtime-Spy webspace?


To remove a computer from your webspace select it in your member's area, then click on the 'Click here to Remove Computer' command.

Back to Top


13. Can I Install Realtime-Spy with a Portable Drive/Disk?


Yes, just copy the Realtime-Spy file you configured to a portable drive. Afterwards, copy it from the drive to the Mac you want to install it on - then run the file.

Back to Top


14.
 The software is not accepting my username/password?

Make sure you are entering the username/password EXACTLY as given to you (the password and username are case sensitive). If this still does not work make sure your firewall software is not blocking Realtime-Spy.

Back to Top

15. My Logs do not seem to be updating anymore, how do I fix this?

First you should ensure that the software is still running on the remote Mac.
If it is not, then re-run the logging module you created to restart monitoring. Second, verify that you have not changed your password after creating and installing the module on the target computer. Changing your password will cause the remote module to be unable to access your log storage account. 

Back to Top

16. How many screenshots can my account hold?

Your Realtime-Spy account can hold up to 500 screenshots at any given time. 500 more screenshots can be added to your storage limit for $19.95. You can increase your storage capacity as many times as you need. 

Back to Top

17. I am being prompted for the admin password each time the Mac starts. How do I stop this?

To prevent the admin password prompt from appearing on each startup please open your Mac's System Preferences, click on Security & Privacy, then Accessibility, then 'Click the lock to make changes' and enter your password. After you do this click on the Privacy tab and check the box next to rsysconfig in the list, then reboot your Mac. You should be prompted for the password once more on that reboot only.

Back to Top




Members Area Login